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Kedai168 Privacy Policy – Personal Data Protection for Malaysian Members

At kedai168, your privacy is more than a legal obligation — it is a value we hold with genuine conviction. This document clearly explains what data we collect, how it is used, and the steps we take to keep your information secure at all times.

Updated: January 2026 Malay Applicable in Malaysia
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Data Sold to Third Parties
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Malaysia Compliance

Kedai168's Commitment to Your Privacy

Six core principles that guide how we handle every member's personal data

Bank-Grade Encryption

All data transmitted between your device and the kedai168 is protected with 256-bit SSL encryption — the same technology used by Maybank and CIMB to secure their customers' online banking transactions across Malaysia.

No Data Sales

Your personal data is never sold, rented or shared with any third party for marketing purposes without your explicit consent. Kedai168 does not sell member information — this is an unconditional commitment that will not change.

Data Minimisation

Kedai168 only collects data that is genuinely necessary to provide the services you request. We do not gather excessive or irrelevant information. Every category of data collected has a clear and justifiable purpose.

You Are in Control

You have the right to access, correct, request a copy of, or request the deletion of your personal data held by kedai168 at any time. The process for submitting such a request is straightforward and will be resolved within the specified timeframe.

Malaysia PDPA Compliance

Privacy policy kedai168 is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take all legal obligations relating to the protection of users' personal data seriously under applicable Malaysian law.

Breach Notification

In the event of any data security incident involving your personal information, kedai168 committed to notifying you within a reasonable timeframe in accordance with legal requirements, along with recommended protective steps you can take.

Table of Contents
Important Note

By registering and using the platform kedai168, you acknowledge that you have read and understood this Privacy Policy and agree to the way we collect and process your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.

Section 1
Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") sets out transparently how kedai168 ("we", "Platform") collects, uses, stores and protects your personal data when you use our website, mobile app and all services provided through the platform kedai168.

We understand that trust is the foundation of the relationship between Malaysian players and the online platforms they use. When you make a deposit, share personal information, or place a Sports Betting wager on a Malaysia Super League match or your favourite BWF badminton event, you are placing your trust in us. We do not take that responsibility lightly.

This Policy applies to all users of the platform kedai168 regardless of how you access it — whether via web browser, Android app or iOS app. It covers all information we collect from you directly as well as automatically during your use of the platform.

Plain Language: We have written this policy in plain, easy-to-understand language because we believe every member kedai168 in Malaysia have the right to know exactly what happens to their information — without having to wade through confusing legal jargon.

Section 2
Types of Personal Data We Collect

kedai168 collects your personal data across several categories depending on how you interact with the platform. Below is a full breakdown of the types of data we collect:

Data Category Sample Information Required?
Identification Data Full name, national ID number, date of birth Yes
Contact Data Malaysian phone number, email address Yes
Financial Data Deposit & withdrawal records, payment methods used (TNG, GrabPay, DuitNow, etc.) Yes
Account Data Username, login history, account preference settings Yes
Game Data Betting history, games played, session results Automatic
Technical Data IP address, device type, web browser, operating system Automatic
Location Data State/city based on IP address (Malaysia only) Automatic
Communication Data Customer support conversation records, enquiry emails Where applicable

kedai168 does not collect sensitive data such as medical information, religious beliefs, political views, or any other category of sensitive data unrelated to the provision of platform services.

Section 3
How Personal Data Is Collected

Your personal data is collected by kedai168 through several different channels. Understanding these channels gives you a clearer picture of what happens to your information:

  • Account Registration: When you register a new account at kedai168, you provide identification and contact details directly through the registration form. This includes your name, Malaysian phone number, and email address.
  • KYC (Identity Verification) Process: When identity verification is required — typically for withdrawals exceeding a certain threshold — you may be asked to provide a copy of your Malaysian identification card or other supporting documents. These documents are processed securely and stored in encrypted form.
  • Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX online banking, a transaction record is automatically generated in the system kedai168. We do not store your full eWallet or banking account details — only the information required for verification and transaction records.
  • Platform Usage: When you play slots, live casino, blackjack, place Sports Betting wagers, or use any other feature within kedai168, usage data is automatically generated by the system. This includes gaming sessions, bets placed, and general usage patterns.
  • Cookies and Tracking Technologies: Platform kedai168 uses cookies and similar technologies to enhance your experience, remember your preferences, and maintain session security. Full details are covered in Section 7.
  • Customer Support: When you contact the support team kedai168 via live chat or email, that conversation is recorded for quality assurance purposes and for reference in the event of a dispute.
Section 4
How Your Personal Data Is Used

kedai168 uses your personal data solely for legitimate purposes directly related to the provision of platform services. The following outlines each of these purposes in detail:

  • Account Management: To create, verify, maintain and protect your account at kedai168. This includes identity verification, password recovery and OTP verification for added security.
  • Transaction Processing: To securely process all deposits and withdrawals, verify payments made via methods such as Touch 'n Go eWallet, DuitNow or FPX, and maintain accurate financial records for your account.
  • Service Provision: To allow you to access and use all games and features within the platform kedai168 — from slots and Live Casino to Sports Betting on Malaysia Super League football and BWF badminton.
  • Customer Support: To assist in resolving enquiries, complaints, or technical issues you have reported to our support team kedai168. Communication records allow us to provide accurate and consistent context across every interaction.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, multi-account usage, money laundering, and other security threats that could compromise the integrity of the platform and the interests of other members at kedai168.
  • Experience Personalisation: To tailor content, promotions and game recommendations to your interests and usage patterns. This helps kedai168 to show you more relevant offers rather than generic promotions that have nothing to do with you.
  • Important Communications: To send account-related notifications such as transaction confirmations, security alerts, terms updates, or important platform changes kedai168 that you need to know.
  • Regulatory Compliance: To fulfil legal obligations and regulatory requirements applicable to the platform's operations kedai168 in Malaysia.

Marketing Consent: If you agreed during registration to receive marketing communications, kedai168 may use your data to send you promotions, exclusive bonuses, and the latest offer updates. You may withdraw this consent at any time through your account settings or by contacting our support team.

Section 5
Data Sharing with Third Parties

kedai168 does not sell or rent your personal data to any party for marketing or commercial purposes. However, in the limited situations outlined below, data may be shared with certain parties to ensure the platform operates properly:

  • Payment Providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the necessary transaction information is shared with the respective payment provider solely for the purpose of processing that transaction. These providers have their own privacy policies and kedai168 chooses to work only with providers that maintain high standards of security and privacy.
  • Game Provider: Third-party game providers that supply slots, Live Casino and table game content within kedai168 may receive the minimum technical data required to run their games properly. They do not receive any of your personally identifiable information.
  • Security Services: Kedai168 may use third-party services for fraud detection, cyber threat analysis, and identity verification. Information shared is limited strictly to what is necessary for security purposes.
  • Legal Requirements: Kedai168 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts if directed to do so by law or a valid court order. We will endeavour to notify you of any such disclosure unless prohibited from doing so by law.

Our Commitment: In all data-sharing situations described above, kedai168 ensures that all recipients are bound by confidentiality and data protection obligations that are equivalent to or stricter than the standards we hold ourselves to.

Section 6
Data Storage & Security Measures

Protecting your personal data is the foremost technical and operational priority for the kedai168. The following are the comprehensive security measures we have put in place:

  • Data Encryption in Transit: All communication between your device and the kedai168 is secured with TLS 1.3 protocol and 256-bit SSL encryption. This means that even if someone were to intercept your network traffic, the data they capture would be unreadable.
  • Data Encryption at Rest: Sensitive personal data is stored in encrypted databases. Account passwords are never stored in plain text — they are processed through a one-way cryptographic hashing algorithm that cannot be reversed.
  • Access Controls: Only kedai168 with a legitimate business need are the only ones permitted to access member personal data, and all such access is logged and monitored. All staff who handle personal data undergo privacy training and are bound by strict confidentiality agreements.
  • 24/7 Security Monitoring: A threat monitoring system operates around the clock to detect unauthorised access attempts, cyberattacks, and anomalies in platform data traffic kedai168. Incident response is available 24/7.
  • Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication on their account kedai168 them. 2FA adds a critical layer of protection that ensures only you can log in, even if someone else knows your password.
  • Data Retention Period: Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. Active account data is kept for the duration the account remains active. Financial transaction data is retained for the period required under financial regulatory requirements.
Section 7
Cookies & Tracking Technologies

Platform kedai168 uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Below is an explanation of the types of cookies we use:

  • Essential Cookies (Required): These cookies are required for the platform's core functionality kedai168 — including maintaining your login session, saving language preferences and securing each session. These cookies are essential for the platform to function correctly and cannot be disabled.
  • Performance Cookies: These cookies help us understand how members interact with the platform kedai168 — which pages are visited most frequently, how long a typical session lasts, and where users may encounter difficulties. This data is used solely to improve the platform and is not linked to your personal identity.
  • Functional Cookies: This cookie allows the platform kedai168 remembering your preferences such as favourite games, display settings, and notification choices so you don't have to reconfigure them every time you log in.
  • Cookie Duration: Session cookies are deleted automatically when you close your browser. Persistent cookies are stored for a set duration and deleted automatically once that period expires.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality kedai168 significantly. For information on how to manage cookies in your browser, please refer to the relevant browser documentation.

Section 8
Your Personal Data Rights

As a member kedai168, you have clear rights regarding the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely and hassle-free manner:

Right of Access
You have the right to obtain a copy of the personal data that kedai168 holds about you. This request can be submitted through our customer support and will be processed within 14 business days.
Right to Rectification
If any personal data we hold is inaccurate or out of date, you have the right to request a correction. Some corrections can be made directly through your account settings kedai168.
Right to Erasure
You may request the deletion of your personal data from the kedai168. However, certain data must be retained for a specified period where legal or regulatory requirements override this right.
Right to Restrict Processing
In certain circumstances, you may request to restrict kedai168 from processing your data for purposes other than the original stated purpose, while your other request is pending resolution.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time. Kedai168 will cease using your data for that purpose immediately upon receiving your request.
Right to Data Portability
You have the right to receive the personal data you have provided to kedai168 in a machine-readable format (such as CSV or JSON) for transfer to another service provider should you choose to do so.

To submit any request relating to the rights above, please contact the support team kedai168 via email at support@kedai168.click or through the platform's 24/7 live chat. We will verify your identity before processing the request to ensure the security of your data.

Section 9
Child Protection

Platform kedai168 is strictly limited to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18, nor do we permit them to use any of the platform's services.

If you believe a minor has registered for or is using the platform kedai168, please contact us immediately at support@kedai168.click. Once confirmed, the account in question will be closed immediately and all associated data will be purged from our systems.

kedai168 uses several mechanisms to enforce this age requirement, including phone number verification during registration, KYC processes for transactions above certain thresholds, and usage pattern analysis that can flag activity inconsistent with adult users. We also encourage parents to ensure their devices are password-protected in ways unknown to their children, to prevent unauthorised access to the platform kedai168.

Section 10
Links to Other Websites

Platform kedai168 is designed as a closed environment with no outbound links to unrelated third-party websites. All content, games, and services are provided directly within the kedai168.

Should you land on another website through any external channel — including an email claiming to be from kedai168 or links on social media — please proceed with caution. The website kedai168 official site is kedai168.click only. Any other website claiming to be kedai168 is unofficial and may be a phishing attempt.

Security Alert: Kedai168 will never ask for your password, national ID number, or full financial details via email or message. If you receive any such communication claiming to be from kedai168, please report it to us immediately.

Section 11
Amendments to This Privacy Policy

kedai168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updated legal requirements, or improvements to the way we serve our members in Malaysia.

When there are material amendments to this Policy — meaning changes that could significantly affect how we use your personal data — we will:

  • Updating the "Last Updated" date at the top of this page
  • Sending notifications to all active members via their registered email address
  • Displaying clear notices within the platform kedai168 at least seven days before the changes take effect

Continued use of the platform kedai168 after the amendments take effect will be considered acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to ensure you are always aware of the latest applicable version.

Section 12
Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how kedai168 handles your personal data, our privacy team is ready to assist.

You can reach us through the following channels:

  • Email: support@kedai168.click — please include "Privacy Enquiry" in the subject line of your email to ensure it reaches the right team
  • Live Chat: Support team kedai168 available 24/7 via live chat within the platform. Let us know you'd like to discuss a privacy matter to be connected with an agent trained in data privacy

We are committed to responding to all privacy-related enquiries within three business days, and to data deletion or access requests within 14 business days from the date the request is received and your identity is verified.

We listen: Your feedback on how kedai168 handles privacy matters is important to us. If you feel there are aspects of our privacy protection that could be improved, please let us know — we take every piece of feedback seriously.

FAQ – Kedai168 Privacy Policy

Answers to the most frequently asked questions about privacy and data protection at kedai168

No. kedai168 has never and will never sell, rent, or give your personal data to any third-party company for marketing or commercial purposes. This is an unconditional commitment. Your data is shared only in very limited situations — with payment providers (such as Touch 'n Go eWallet, GrabPay, and DuitNow) solely to process your transactions, or where required by Malaysian law. In both cases, only the minimum necessary information is shared, and the receiving parties are bound by strict confidentiality obligations. If you have ever received promotions or marketing from another company claiming to have obtained your information from kedai168, please notify us immediately as this is something we take very seriously.

When you close your account kedai168, we will begin the process of deleting your personal data from our active systems. However, certain data must be retained for a specified period due to legal and regulatory requirements — in particular, financial transaction records required for anti-money laundering compliance and relevant tax records. This data is held under strict encryption and may only be accessed for legitimate regulatory purposes. Information not subject to legal retention requirements will be deleted within 30 days of account closure. You may request a full breakdown of exactly what data we still hold after account closure by contacting support@kedai168.click.

kedai168 uses multiple layers of protection for your financial information. First, all transactions are secured with 256-bit SSL encryption in transit — no financial data travels across the network in readable text form. Second, kedai168 does not store your full eWallet account number or banking details in our systems. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the transaction is processed through a secure payment gateway and we only receive confirmation that the payment was successful — not your full account details. Additionally, the transaction records we retain (amount, date, method) are stored in an encrypted database with strict access controls. Our security team also continuously monitors any unusual activity related to member accounts and transactions.

Yes, you have every right to request a copy of the personal data that kedai168 holds about you. This is a right guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA). To submit a data access request, contact customer support kedai168 via email at support@kedai168.click with the subject line "Data Access Request", or through the platform's live chat. We will first verify your identity through a secure verification process to ensure your data is not disclosed to the wrong party. Once your identity is confirmed, we will provide a full report within 14 business days in an easy-to-read format. No fee is charged for the first data access request within any 12-month period. Repeated requests within the same period may be subject to a reasonable administrative charge.

If you suspect that your kedai168 account kedai168 has been accessed without your authorisation, acting quickly is essential. Your first step is to change your password immediately via the "Forgot Password" function if you can still log in, or contact support kedai168 via live chat to freeze your account immediately if you are unable to log in. Next, review your login history and account transaction history to identify any activity you did not perform. Report any suspicious transactions or changes to the support team kedai168 along with the relevant time and date. Our security team will investigate the incident promptly and take appropriate action. As a long-term preventive measure, enable two-factor authentication (2FA) on your kedai168 yours — this is the most effective defence against unauthorised access, even if your password has been compromised.
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