How do I activate a deposit limit on my kedai168 account?

To activate deposit limits at kedai168, log in to your account and go to "Account Settings". From there, select the "Responsible Gaming" or "Self-Control" tab. You will see options to set daily, weekly or monthly deposit limits. Enter the desired limit amount in Malaysian Ringgit (RM) and confirm the change. Limits lower than your current limit take effect immediately — so if you set a daily limit of RM100, it activates from that moment. To increase a limit, a 24-hour waiting period applies as an additional safeguard, ensuring the decision is a considered one rather than an impulsive one. If you need assistance, contact live chat support kedai168 available 24/7 and we will assist you within minutes.

Can I cancel a temporary self-exclusion before the period ends?

No — this is an intentional design by kedai168 to protect your own interests. Once you activate a temporary self-suspension, the chosen period cannot be shortened or cancelled early. This ensures that the decision to take a break — made when you're in a clear state of mind — is fully honoured and cannot be reversed in a moment of desperation or impulse during an emotional session. Your account will, however, be automatically reactivated once the suspension period ends — no need to contact anyone. If after the suspension period you feel the need to extend it, you can activate a new suspension period from your account settings. For permanent self-exclusion, please contact kedai168 as this involves permanent account closure that cannot be reversed.

What happens to the cash balance in my account during self-suspension?

Cash balance in account kedai168 your funds are kept safe throughout the self-exclusion period and are not affected in any way. You will not lose any money held in your account. However, during the suspension period, you will be unable to make new deposits, place bets or access any games on the platform. Withdrawals during the suspension period are subject to the applicable policy — in most cases, you may submit a withdrawal request for your original deposit amount through a special verification process even while your account is suspended. For further details on the withdrawal process during suspension, please contact support kedai168 via email at support@kedai168.click before activating self-exclusion. We will clearly walk you through all available options.

Are my conversations with kedai168 support about gambling problems kept confidential?

Yes, absolutely. All conversations with the support team kedai168 — whether via live chat, email or phone — is confidential and protected under our privacy policy. Any information you share when discussing gambling concerns or requesting an account suspension will not be disclosed to any third party, including family members, without your explicit consent. The support team kedai168 receive specialised training to handle sensitive conversations about problem gambling with empathy and full confidentiality. Nothing on your account will publicly indicate that you have ever sought responsible gambling support. We believe shame and fear are the biggest barriers to people getting help — and we want to make sure there's no reason to worry about that when reaching out to kedai168.

How do I apply for permanent self-exclusion from Kedai168?

To apply for a permanent self-exclusion from kedai168, contact our support team via 24/7 live chat or email support@kedai168.click. Clearly state that you wish to apply for permanent self-exclusion. Our team will verify your identity and ensure you fully understand that this action is permanent and cannot be undone. Once confirmed, your account will be closed immediately, all marketing data will be removed, and you will no longer receive any promotional communications from kedai168 in the future. Any eligible cash balance in your account will be processed for withdrawal in accordance with standard procedures within the stipulated timeframe. Your decision to apply for permanent self-exclusion is fully respected by kedai168 and we will not attempt to influence or delay that decision. If you are feeling overwhelmed and need immediate help, please reach out to us via live chat now.

kedai168 | Responsible Gaming Tools and Safe Play Guide

A Message from Us to Every kedai168 Member

If you are reading this page, it already shows that you care about how you play. That's a good sign. kedai168 here to support you — whether you're simply curious about the tools available, or you need more serious help right now.

What Is Responsible Gaming?

Responsible gambling means enjoying betting and wagering as a form of entertainment within limits you can afford — in terms of both time and money — without letting it negatively affect your life, relationships, or finances.

Playing responsibly doesn't mean you can't enjoy Sports Betting on a Malaysia Super League match or spinning your favourite slots after work. It means doing so with awareness, self-control, and the right mindset — as entertainment, not as a way to solve financial problems or cope with emotional stress.

At kedai168, we believe responsible gambling is a shared commitment between the platform and its members. Our platform is responsible for providing the right tools, clear information and genuine support. As a member, you are responsible for using them wisely and being honest with yourself about your playing habits.

Important facts you need to know: gambling should never be seen as a way to make money or recover losses. Every game — whether slots, blackjack, or BWF badminton Sports Betting — carries a mathematical edge in favour of the house over the long run. Understanding this is the foundation of responsible gambling. When you play with money you've set aside specifically for entertainment — not rent, food, or emergency savings — the experience becomes far more relaxed and enjoyable.

Over 100,000 members kedai168 enjoy our platform in a healthy way every day. They deposit via Touch 'n Go eWallet or DuitNow within amounts they can afford, play for fun, and stop when their limit is reached. We want every member to have that same experience — and this page is your go-to resource for making that happen.

Kedai168 Self-Control Tools

All of the following tools can be activated directly from the "Account Settings" section within the kedai168 without needing to contact support. Changes that reduce a limit take effect immediately. Changes that increase a limit require a 24-hour waiting period.

Deposit Limit

Set a maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, additional deposits will not be processed until the period resets.

Account Settings → Deposit Limit

Loss Limit

Set a maximum net loss limit for a daily, weekly or monthly period. Once the loss limit is reached, you will be unable to continue betting until the period resets.

Account Settings → Loss Limit

Session Time Limit

Set a daily limit on how long each playing session can last. Once the limit is reached, you'll receive a notification and the session will be automatically ended to remind you to take a break.

Account Settings → Time Limit

Temporary Self-Suspension

Suspend your account for anywhere between one day and six months. During this period, you will not be able to log in, deposit, or play. Your balance is kept safe until the suspension period ends.

Account Settings → Suspend Account

Disable Promotions

Opt out of receiving promotional communications, bonus offers or advertisements from kedai168. This helps reduce triggers that may lead to unplanned play.

Account Settings → Promotions

Permanent Self-Exclusion

Permanently close your account if you feel gambling has become a serious problem. This action cannot be reversed and kedai168 will honour it fully, no questions asked.

Contact Support 24/7

Control Tools	Duration Available	Effective Date	Adjustable?
Deposit Limit	Daily / Weekly / Monthly	Immediate	Yes (24-hour waiting period to increase limits)
Loss Limit	Daily / Weekly / Monthly	Immediate	Yes (24-hour waiting period to increase limits)
Session Time Limit	Daily	Immediate	Yes (24-hour waiting period to increase limits)
Temporary Suspension	1 day – 6 months	Immediate	Cannot be shortened
Disable Promotions	Unlimited	Immediate	Yes, can be reactivated at any time
Permanent Self-Exclusion	Permanent	Immediate	Irreversible

Warning Signs of Problem Gambling

Being honest with yourself is the first step. Check whether any of the following signs reflect your experience when using kedai168 or any other gambling platform:

Chasing Losses

You continue playing or increase your bet size after a loss, hoping to recover the money you've lost in the same session. This is one of the most dangerous patterns in gambling.

Using Money You Cannot Afford to Lose

You are using money set aside for other essentials — rent, phone bills, food — to make deposits at kedai168 or another platform, even when you know you shouldn't.

Hiding Gambling Activity

You hide how much you play or how much you spend from family members or your partner. The urge to conceal this activity is a sign that deserves serious attention.

Neglecting Responsibilities

Your gambling activity starts affecting your work, family, or social responsibilities — you show up late, neglect time with loved ones, or miss commitments because you were playing.

Gambling to Escape Stress

You find yourself playing not for fun but to escape problems, work stress, grief, or anxiety. Using gambling as a mechanism to cope with emotional issues is a serious warning sign.

Needing to Bet More to Feel the Same Excitement

You find that the same stake no longer delivers the same satisfaction it once did, and you need to keep increasing your bets to get an equivalent experience. This is a sign of growing tolerance.

Important: Identifying one or two of these signs does not necessarily mean you have a serious gambling problem. However, if several of them occur consistently, it is a signal that should be addressed promptly. Contact support kedai168 or use the self-control tools available today.

How to Set Limits at Kedai168

Account access kedai168 you via a web browser or mobile app. Make sure you're logged in to your own personal account.

Go to Account Settings

Click on your profile icon at the top right of the platform, then select "Account Settings" from the dropdown menu that appears.

Select the Responsible Gaming Tab

In the Account Settings page, find and click the tab labelled "Responsible Gambling" or "Self-Control". This is where all self-control tools kedai168 available.

Select the Type of Limit You Want to Set

Choose from deposit limits, loss limits, playtime limits, or self-exclusion. Each option displays your current settings and lets you enter a new value.

Enter Limit Value & Confirm

Enter the desired limit amount or duration, then confirm the change. Limits that reduce the current value take effect immediately. OTP verification may be required for additional security at kedai168.

Receive Confirmation

You will receive confirmation that your limit has been successfully set, along with the details of the limit applied and its effective date. Keep this information for your reference.

Need Help? If you have difficulty setting limits or need help activating self-exclusion immediately, please contact support kedai168 via 24/7 live chat or email at support@kedai168.click. We'll assist you within minutes.

Responsible Gambling Tips at kedai168

Beyond using the available self-control tools, here are some practices that can help you maintain a healthy relationship with online gambling:

Set a clear entertainment budget. Before opening the app or website kedai168, decide upfront how much you are comfortable spending on entertainment for that day or week — an amount you can afford to lose entirely without affecting your daily needs.
Do not play when you are emotionally unstable. Work stress, relationship conflicts or financial worries are the worst times to open the kedai168. Betting decisions made in an emotionally unstable state are almost always poor ones.
Take regular breaks. Set a session time limit and stick to it. Step away from the screen, drink some water, take a short walk. Shorter sessions with adequate breaks are far more enjoyable than marathon ones.
Never chase your losses. If luck isn't on your side today, accept it as part of the experience and stop. Chasing losses almost always leads to bigger ones. Tomorrow is a fresh start at kedai168.
Balance gambling with other activities in your life. Always play on kedai168 is one of several leisure activities in your life — not the only one. Social activities, sports, hobbies, and time with family deserve equal or greater priority.
Understand the game you're playing. Before wagering real money on any game at kedai168, take the time to understand the rules, payout rates, and mechanics of that game. Playing with sufficient knowledge makes the experience more enjoyable and leads to better decisions.
Never borrow money to gamble. This is a line that should never be crossed. If you find yourself considering borrowing money — whether from family, friends, or any other source — to make a deposit, this is a serious warning sign that requires immediate attention.

Kedai168 Responsible Gambling – Play Safe, Enjoy the Entertainment

Kedai168's Commitment to Responsible Gaming

A Message from Us to Every kedai168 Member

What Is Responsible Gaming?

Kedai168 Self-Control Tools

Warning Signs of Problem Gambling

How to Set Limits at Kedai168

Responsible Gambling Tips at kedai168

Quick Self-Assessment

Useful Links

FAQ – Responsible Gaming at Kedai168

Join Kedai168 & Enjoy Entertainment the Right Way